Why is there water inside the bottle when I receive it? Has it been used?

There might be water inside when received. This is normal and does not mean the item has been used. This is necessary to maintain the activity of the proton exchange membrane. This product is brand new and has never been used at all

Why are there fewer or no bubbles, and how do I reactivate them?

This may occur when the device is first used or after along period of inactivity. It is necessary to re-activate the membrane according to the instructions provided in the packaging

Why is water leaking from the bottom & top exhaust vents?

It is normal to see water droplets from the bottom vent during first use or after prolonged storage. They are residual water from the drainage process. This is a natural part of the initial activation, and the dripping will gradually stop on its own

Is it okay to use tap water?

No, for the best performance, it's recommended to only use purified, filtered, distilled, or reverse osmosis water. Mineral-rich tap water may cause mineral buildup inside the generating system and degrade your bottle’s performance

Why BPA-free Tritan & food-grade PC material and not glass?

Glass is fragile and can break easily. Food-grade PC and BPA-free Tritan (commonly used in baby bottles) offer superior durability, safety, and shatter resistance. The lightweight, stain- and odor-resistant features offer a better drinking experience

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